Question:

I had a vendor attempt to register for convention. During the registration process she said they received a “declined” warning and then processed to submit the information again and received a “duplicate record” warning. Could you please let me know what occurred with this registration, if they need to resubmit, etc…

Answer:

1. Login to the CRM.

2. Find the persons profile.

3. Click view order history.

4. Look for a paid transaction for that event.

5. If there is no paid transaction, tell the client to try again and if it fails again, to call their bank.

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