Event Management: Registrant Substitution
May 12, 2011

How to substitute registrants when needed.


  1. login to the CRM
  2. find the id number of the new registrant that will be replacing the existing registrant
  3. find the existing registrant and their registration using the CRM search tool
  4. select the event registration
  5. select substitute registrant beside the appropriate person
  6. enter the id you got in step #2



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